Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the Client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.
The Coach agrees to keep all conversations and information with the Client private and confidential, as allowable by law. No personal information will be shared with anyone without the Client’s express permission. Exceptions may be made if there is an imminent threat of serious injury to oneself or someone else.
The Coach agrees to maintain the ethics and standards of behavior established by the Client.
Coaching is a collaborative process with an ongoing relationship between the Client and Coach. The coaching experience supports the Client in establishing new behaviors. The coaching relationship is strengths-based, forward-looking, and collaborative. The coaching agenda is developed and implemented in partnership between the Client and Coach. The role of the Coach is to help the Client progress toward achieving goals.
By entering into this relationship, the Client and Coach acknowledge that the Client desires to make a behavioral change or some type of improvement in his or her course’ clients. Behavioral change often takes time to implement and sustain. The pace of change is uncertain and varies amongst individuals. As such, both parties agree to the following:
The Client and Coach agree to a relationship dictated by the coaching package purchased by the Client.
The Client/Coach relationship timeline is dictated by the duration of the coaching package purchased by the Client.
The Client further acknowledges that all fees for coaching services are paid upfront via the website or through a multiple-payment agreement via the website. The Client agrees that failure to pay for additional/subsequent payments in a multiple payment agreement automatically terminates this coaching agreement with no refunds given. Refunds are subject to the refund policy found on the maxedoutman.com website and any refunds terminate the agreement and any further coaching.
The Coach understands that in order to enhance the coaching relationship, the Client and the Coach should communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.
The Client agrees to complete all assignments, worksheets, and action recommendations made to them by the Coach to the best of their ability.
The Client and Coach agree to the communication process, means, and procedure dictated by the coaching package purchased. This may include one-way video exchanges via the Marco Polo (or similar) app, as well as one-on-one video calls (not all packages include all aspects.
Coaching Session Procedures
Online coaching is coaching that takes place over the internet versus in-person. It can be done via a video or audio connection, or even through a messaging platform. Some course clients opt to be coached through 1:1 sessions via online; others work with groups.
Wherefore, the Coach agree to be bound by the following terms and conditions of the coaching session procedures:
1. The Coach agrees that coaching sessions may occur via video conference, or over email, depending on the venue that is dictated by the coaching package as well as what works best for the Client.
2. The Coach agrees to adhere to established times/days of coaching, submission of required assets such as recorded videos.
3. The Coach agrees to begin and finish all appointments on time. If the Client is more than 15 minutes late to an appointment, the Coach will assume that the appointment is canceled and the Client may forfeit the right to this appointment, which may result in additional fees and may impact the success of the Client.
4. If the Coach is more than 15 minutes late to an appointment, the Client may assume that the session is canceled, and the Client may either reschedule or choose to forego coaching and request a refund. If the session is a final check in/review session, it will simply be rescheduled, and additional non- monetary compensation may be offered at the discretion of the Coach.
A 100% no questions asked refund will be granted within the first 5 days after beginning a coaching program. For time periods after 5 days, clients will be required to communicate reasons with the coach and may be required to submit completed homework showing a good faith effort to be successful with the coaching program. Please send refund requests to [email protected].
Cancellation or Late Policy
The Client agrees to begin and finish all appointments on time. If the Client is more than 15 minutes late to an appointment, the Coach will assume that the appointment is canceled and the Client will be responsible for the full coaching fee and forfeiture of that session. In the case of a late start, this may shorten the actual session.
The Client must provide at least 24 hours notice to cancel an appointment. Failure to provide 24 hours notice, Client will be responsible for the full coaching fee and forfeiture of that session. Cancellations should be sent to [email protected].
If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Company/Client or the Coach agree to attempt to mediate in good faith for up to (certain amount of time such as 30 days) after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.
This Agreement shall be governed and construed in accordance with the laws of the State of Montana, without giving effect to any conflicts of laws provisions.
This document reflects the entire agreement between the Client and Coach, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Client and Coach.